Supercommunicators

Super Communicators: How to Unlock the Secret Language of Connection by Charles Duhigg.  In this book the author shows how effective communication starts with listening before telling.  He distinguishes three different types of conversations (practical, emotional, social) and notes how those most adept at communication can ascertain what type of conversation their interlocutor seeks to have and how to mirror them to forge a genuine connection.  This connection requires deeper listening but once achieved allows us to bridge divides, communicate across differences, negotiate effectively, and forge common purpose.  If you ever wonder why it seems that we can speak and listen and yet still not convince or understand someone else, this book offers solutions.  https://a.co/d/1GbPbhs