Difficult Conversations: How to Discuss what Matters Most

Difficult Conversations: How to Discuss what Matters Most by Douglas Stone, Sheila Heen and Bruce Patton.  This book lacks some of the structural simplicity of Thanks for the Feedback (same authors) but is a must-read for those struggling how to work through the inevitable difficult situations that arise in life and business, especially those who know themselves to be conflict avoidant and/or people pleasing.  It focuses on skills such as listening to what isn’t being said, how to initiate a conversation without defensiveness and how to move past emotion into a constructive problem solving mode. https://a.co/d/gTK2xy4